Privacy Policy

1. How do we protect your personal information

1.1 We are serious about guarding the security of your personal information and use a secure server to store your personal information. All information you provide to us is stored on our secure servers.


1.2 The transmission of information via the internet is not completely secure. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We cannot guarantee the security of your data during transmission, and any transmission is at your own risk.


1.3 We restrict access to your personal information to those employees of Podmast who have a business reason for knowing such information. We train our employees about the importance of confidentiality and privacy of customer information. We maintain physical, electronic and procedural safeguards that comply with the relevant laws and regulations to protect your personal information from unauthorised access.

2. Information we may collect from you

We may collect and use the following data about you :


2.1 Information you give us.

  • (a) You may give us information about you when you sign up to use our service, e.g. when you provide us with your personal details, such as your name and email address. This also includes information you provide through your continued use of our Services, participate in discussion boards or other social media functions on our Website or App, enter a competition, promotion or survey, and when you report a problem with our Services. The information you give us may include your name, address, email address, phone number, financial information (including credit card, debit card, or bank account information) and geographical location.
  • (b) In providing the personal data of any individual (other than yourself) to us during your use of our Services, you promise that you have obtained consent from such individual to disclose his/her personal data to us, as well his/her consent to our collection, use and disclosure of such personal data, for the purposes set out in this Privacy Policy.

2.2 Information we collect about you. With regard to your use of our Services we may automatically collect the following information :

  • (a) technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • (b) information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website or App (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our Customer Support number. We use third party applications to track this information including Google Analytics and Amplitude. We do not share your personal details with these third-party applications, just pseudonymous user IDs

2.3 Information from social media networks. If you log in to our Services using your social media account (for example Google) we will receive relevant information that is necessary to enable our Services and authenticate you. The social media network will provide us with access to certain information that you have provided to them, including your name, profile image and e-mail address. We use such information, together with any other information you directly provide to us when registering or using our Services, to create your account and to communicate with you about the information, products and services that you request from us. We will use, disclose and store all of this information in accordance with this privacy policy.

3. Cookies

3.1 Our Services use cookies to distinguish you from other users. This helps us to provide you with a good experience and also allows us to improve our Services.

4. Uses made of the information

We use your information in the following ways :

  • (a) to carry out our obligations relating to your contract with us and to provide you with the information, products and services;

  • (b) to comply with any applicable legal and/or regulatory requirements;

  • (c) to notify you about changes to our Services;

  • (d) as part of our efforts to keep our Services safe and secure;

  • (e) to administer our Services and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

  • (f) to improve our Services and to ensure that they are presented in the most effective manner;

  • (g) to measure or understand the effectiveness of advertising we serve and to deliver relevant advertising to you;

  • (h) to allow you to participate in interactive features of our Services, when you choose to do so;

  • (i) to provide you with information about other similar goods and services we offer;

  • (j) to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you; or

  • (k) to combine information we receive from other sources with the information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).


5. Disclosure of your information

5.1 We may share your information with selected third parties including :


  • (a) affiliates, business partners, suppliers and subcontractors for the performance and execution of any contract we enter into with them or you;
  • (b) advertisers and advertising networks solely to select and serve relevant adverts to you and others; and

  • (c) analytics and search engine providers that assist us in the improvement and optimisation of our site

5.2 We may disclose your personal information to third parties :

  • (d) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

  • (e) if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply applicable agreements; or to protect the rights, property, or safety of Podmast, our customers, or others.
  • (f) to assist us in conducting or co-operating in investigations of fraud or other illegal activity where we believe it is reasonable and appropriate to do so;

  • (g) to prevent and detect fraud or crime;
  • (h) in response to a subpoena, warrant, court order, or as otherwise required by law;
  • (i) to develop customer relationships, services and systems.


5.3 We do not have a published list of all of the third parties with whom we share your data with, as this would be heavily dependent on your specific use of our Services. However, if you would like further information about who we have shared your data with, or to be provided with a list specific to You, you can request this by writing to privacy@podmast.com.

6. Where we store your personal data

6.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, ensuring audio files play properly. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

7. Sharing your data outside of the EEA

7.1 In order to provide our Services to you, it is sometimes necessary for us to transfer your data to the third parties outlined in section 5.1 that are based outside of the European Economic Area. In these cases, we ensure that both ourselves and our partners take adequate and appropriate technical, physical and organisational security measures to protect your data. We also ensure we have appropriate contractual protections in place with these third parties.

8. Profiling and Automated Decision Making

8.1 We may use some instances of your data in order customise our Services and the information we provide to you, and to address your needs - such as your country of address and listening history. For example, if you frequently listen to one type of podcast, we may use this information to inform you of new podcasts or features that may be useful for you. When we do this, we take all necessary measures to ensure that your privacy and security are protected - and we only use pseudonymised data where ever possible. This activity has no legal effect on you.


8.2 As part of being a highly technical and innovative company, we may use Automated Decision Making (ADM) in order to improve your experience. For example, so that we can provide you with a fast and efficient service, we may use ADM to verify your identity documents, or to confirm the accuracy of the information you have provided to us. None of our ADM processes have a legal effect on you.

9. Data Retention

10.1 You have the right to ask us not to contact you for marketing purposes by contacting us at privacy@podmast.com


10.2 You have the right to correct any personal information We hold on you that is inaccurate, incorrect, or out of date.


10.3 You have the right to ask us to delete your data when it is no longer necessary, or no longer subject to a legal obligation to which Podmast is subject to.


10.4 Our Services may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility for them. Please check these policies before you submit any personal data to these websites.

11. Access to information

11.1 Subject to applicable laws, you may have the right to access information we held about you. Your right of access can be exercised in accordance with the relevant data protection legislation.

12. Changes to our privacy policy

12.1 Any changes we may make to our privacy policy will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

13. Contact

13.1 Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to privacy@podmast.com.